Job Information
Baylor Scott & White Health Design Strategist & Service Designer in Dallas, Texas
JOB SUMMARY
In this principal-level hybrid role based in Dallas, TX, you'll champion the integration of design thinking and human-centered focus into our core strategic vision setting and planning processes, collaborating closely with executive leaders and cross-functional teams. Your expertise in developing and facilitating collaboration across a complex organization will illuminate the path for developing and implementing design strategies that significantly enhance our healthcare solutions, ensuring they're both technologically advanced and deeply human-centered.
ESSENTIAL FUNCTIONS OF THE ROLE
Leadership in Design Strategy Workshops :
Craft and conduct dynamic workshops with our executive leaders, sharing your deep knowledge of design thinking and human-centered design to uncover innovative opportunities.
Communicate strategic recommendations and use influence to gain support from leadership and drive alignment within the organization.
Cross-Functional Design Projects :
Lead the charge in planning and executing comprehensive design projects, working hand in hand with peer design leads and business stakeholders to deliver solutions that advance healthcare technology and services.
Be a thought partner to CX Director and other key leaders as they unlock the full potential of their journey or function. Provide advice or suggestions for improvements that meet customer experience objectives.
Collaborate closely with our User Research, Service Design, and UX Strategy teams to form initial hypotheses, prepare and review recommendations, process/system maps, data analysis, and research findings to inform business opportunities.
Training and Development : Elevate our Customer Experience team’s capabilities through targeted training programs, embedding design strategy and design thinking principles and processes into our organizational DNA.
Stakeholder Management :
Navigate the complexities of a diverse leadership team masterfully, building and maintaining robust relationships that support a collaborative and innovative project environment.
Identify and lead the resolution of dependencies, risks, and roadblocks by providing direction and guidance to cross-functional team members and stakeholders.
Challenge the business to drive for an innovative concept; “think out of the box” and ensure best in class solutions.
KEY SUCCESS FACTORS
Highly organized, energetic, and creative thinker
Strong passion for innovation, emerging technology, and analytics across the healthcare ecosystem
Strong analytical skills and financial acumen
Exceptional skills and knowledge of facilitation/presentation, situational awareness, conflict resolution, continual improvement, and collaboration
Ability to understand, attune to, and adjust content style and tone to meet different audiences appropriately.
Demonstrated ability to achieve results while working in cross-functional, virtual environment.
Experience leading and managing large cross-functional organizational projects.
Actively maintains a pulse on disruption and innovation in healthcare.
Previous experience in presenting and explaining findings to leadership team and individuals.
Understands the stakeholders, internal environment, and processes of Baylor Scott & White Health
Previous experience driving long term planning and strategic vision of projects or initiatives.
Understanding of interdependencies of healthcare landscape and its influence on portfolio
BENEFITS
Our competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
EXPERIENCE - 5 Years of Experience
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.